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Return Policy
We stand by the quality of our products and guarantee your satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may return the product unconditionally within 30 days for a refund of the product price and applicable taxes. Alternatively, you can exchange it for another product within 180 days (see: Definition of Product Return or Exchange for details).
Exchange Method
Product Condition
Unopened products
Damage or shortage during delivery
Required Documents
1. Exchanges Application Form
2. Original purchase invoice or original order receipt (supports returns without an invoice or order receipt)
1. Exchange Application Form (along with a description of the product condition).
2. Original purchase invoice or original order receipt
Processing
Time
1. From the date of the invoice: K-IonNano Glasses and other products within 180 days.
2. BV products cannot be exchanged for CV products, and CV products cannot be exchanged for BV products.
3. Exchanges for other types of products are not accepted. However, if exchanging for a product with a higher point value and price than the original product, this does not apply; If the new exchanged product costs more, you must pay the difference. If it costs less, no refund will be given.
4. Shipping costs for exchanged items must be borne by the customer and paid at the time of the exchange application.
1. Submit the application documents along with the product to K-Link for processing.
2. Processing time: within 3 days from the date of the invoice.
Items Not Accepted
1. Intentional damage.
2. Improper storage.
3. Opened or expired products.
4. Products with less than 6 months of shelf life remaining.
5. Incomplete information or inaccurate information provided.
1. Intentional damage or improper storage.
2. Opened or expired products.
3. Products with less than 6 months of shelf life remaining.
4. Incomplete information or inaccurate information provided.
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